Things 4 Strings, LLC Terms & Conditions
Age Policy
While Things 4 Strings, LLC bow accessories can help musicians ages 3 to 103, you must be over 13 years old in order to complete transactions through this website.
Privacy Policy
Our Privacy Policy allows you to understand how personal information you provide to us is collected and used, to assist you in making informed decisions when using our site and our products and services.
What Information Do We Collect?
When you visit our Web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis.
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
How Do We Use the Information That You Provide to Us?
Personal information may be used for purposes of administering and expanding our business activities, providing customer service. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our site, new products and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email.
Shipping Policies
Shipping and Delivery
Things 4 Strings, LLC strives to provide its customers with timely product delivery.
Orders will be shipped on the next business day. You will receive an order acknowledgement email providing you with the UPS tracking number.
All actual shipping charges will be incurred by the customer. Things 4 Strings, LLC is not eligible for any taxes, duties or customs brokerage fees associated with any purchase. These additional charges are the responsibility of the customer.
Please be advised that Things 4 Strings, LLC is not responsible for any damages incurred in international shipping.
Product Return Policies
Is the item you purchased not quite what you expected or needed? Things 4 Strings, LLC will accept returns on unaltered merchandise up to 30 DAYS beyond receipt. Customer is responsible for all return shipping costs.
All products must be returned in original packaging. If the product you wish to return is damaged or defective, please see our Damaged & Defective Good Policies.
Our product return process is easy. All refunds will be issued within 5-7 business days of product return.
Product Cancellation Policy
Things 4 Strings, LLC allows the customer to cancel any item that has not shipped from Things 4 Strings, LLC without any penalty of restocking fee whatsoever. All cancellations are treated as cancellation requests. To submit a cancellation request please contact our customer service staff at 1.800.544.4846 or service@things4strings.com
Items that have been shipped cannot be cancelled, rerouted or redirected.
Much of the product availability and order status information we make available to our customers is based on the information provided by our manufacturers. While Things 4 Strings, LLC strives to provide the most accurate and current product and order information, in most cases we must ultimately rely on the accuracy of the information provided by our manufacturer.
Things 4 Strings, LLC will do everything it can to successfully process all cancellation requests. Please allow up to 72 hours for confirmation of cancellation. Confirmation of cancellation - or notification that your request could not be successfully processed - will be emailed to you.
Damaged & Defective Goods Policy
Things 4 Strings, LLC puts the customer first. On rare occasions, products purchased from Things 4 Strings, LLC may incur damage in shipping or have a manufacturer's defect. In the event that the product you received is damaged or defective, Things 4 Strings, LLC will stand by its customer and work diligently to rectify the situation with a replacement or refund.
In order to offer this high level of customer service, a little coordination with the customer is necessary. Things 4 Strings, LLC requires that any and all product damages be reported within TEN DAYS of receipt. If you receive an item that is damaged do not discard any of the packaging in which it was received. Discarding the original packaging of a damaged item may prohibit the customer from returning the item for replacement or compensation.
In all cases, if the merchandise you have received appears to be damaged, contact our customer service staff at 1-201-563-2274 or service@things4strings.com IMMEDIATELY.
Please be prepared to provide/identify your order number, and the specific nature of the damage.
All items that are returned as damaged or defective will be inspected by Things 4 Strings, LLC upon receipt.
Payment Options and Procedures
We accept MasterCard and Visa as credit card payment.
Things 4 Strings, LLC's only bills its customers for the amount of the purchased items, associated shipping charges and, if applicable, NJ state sales tax.
Payment by Credit Card
Upon placing your order with Things 4 Strings, LLC’s with a credit card, the full amount of the purchase will be “authorized.” That is, this amount is held against your line of credit, though not actually collected (or "captured") for the period of not more than 30 days. Should the production or availability of the first item(s) on your purchase dictate that items not ship within this 30 day period, the authorized amount will be released from your line of credit.
Subsequently, when items ship after this period, the amount of the items to ship will be billed as they ship.
Payment by Debit Card
Upon placing your order with Things 4 Strings, LLC’s with a debit or checking card, the full amount of the purchase, again, will be “authorized” against your checking account. Please be advised that, while your bank statement may indicate that the full amount of the purchase has been charged against your checking account, Things 4 Strings, LLC absolutely does not bill its customers for merchandise that has not shipped.
Product Descriptions & Pricing
Product Descriptions
The product descriptions and images displayed on www.things4strings.com are as accurate as possible. Things 4 Strings, LLC is not responsible for any misrepresentations.
Product Pricing
Pricing is subject to change without notice.
